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Frequently Asked Questions - Tue January 26, 2010 11:06 AM

Frequently Asked Questions.

 Q: I have a Question that's not answered here, is there a number I can call?

A: It is possible to call on the number below but our office staff are really there to deal with payments and shipping. For anything else email is the fastest way to get questions answered as we are a small company and do not have dedicated telephone staff it will get seen by everyone and answered quicker. Either use the contact us form or use this email address they are both the same.

webquery@tungstencarbidegritedge.com

Q: How fast do you ship and where from.

A: We ship product every business day so if your order is in early enough it could go out the same day,

if not it goes out the next business day and we ship from FL 34479 USA.

Q: What Shipping Methods do you use in USA?

A: We ship product using USPS First Class Mail and UPS.

We will ship using the most economical rate such as usps Flatrate where possible to give customers best possible pricing.

If you wish to have it faster or sent by UPS we can arrange that for an additional charge.

Q: How long will it take to receive my order in USA?

A: In general we ship product using USPS First Class Mail from FL 34479

Within the USA orders are generally received within 2-5 Days of shipping.

You will receive an email confirming that we have shipped your order.

We will use Flatrate where possible to give customers best possible pricing.

Q: Do You Ship Internationally?

A: Yes we ship Worldwide.

Q: How long will it take to receive my order outside USA?

A: In general we ship product using USPS First Class International Mail from FL 34479.

Although we ship within 48hrs delivery times vary by country and customs processing times.

You can check delivery times at www.usps.com using your address and our zip FL 34479 USA.

You will receive an email confirming that we have shipped your order.

We will use Flatrate where possible to give customers best possible pricing.

If you want to have a faster service we can ship UPS or FedEx at extra cost.

Email webquery@tungstencarbidegritedge.com

Q: How can I work out shipping costs before placing my order?

A: There is a dropdown in our shopping cart that will give a good estimate for

shipping before you place the order, just select where its being delivered too,

then click "Update Totals" and it will give you the shipping estimate.

How Can I pay and is it Secure?

We have many options for payment Visa MasterCard Amex Discover Pay Pal, Check or even wire Transfer.

We only use secure payment providers and we do not save your card details.

When you get to Checkout you will have 3 Choices.

Credit Card - Secure Credit Card Payment through Authorize.net

PayPal - Secure payment using your own PayPal Account

2checkout - Secure Credit Card Payment through 2Chekout.com

If you prefer to pay over the telephone you can do that too

but we do have a minimum $25.00 for telephone orders.

Q: What if I want to become a Reseller?

A: Great - Checkout our Wholesale Details, simply register for an account then Email us.

 

 

Email us

Current Rating: 2.8 Out of 5